FAQs
For day to day care for your gluless units you may need to refoam hairline 2-3 times a week using our Nirene’ Sleek Styling foam to ensure lace is laid properly without glue. We do not suggest sleeping in your units.
We suggest for you to remove your only nightly to ensure longevity of your lace. But if you are choosing to sleep in your units we recommend to tie hairline down with scarf before sleeping in your nightly bonnets. Just FYI When sleeping in your units you may have to refoam hairline more often than you would if you were to remove nightly.
READY TO SHIP PROCESSING TIME US 2-3 BUSINESS DAYS.
CUSTOM ORDER FOR NONMEMBER IS 14-28 BUSINESS DAYS.
CUSTOM ORDER FOR NIRENE MEMBERS DEPENDS ON CURRENT MEMBERSHIP PACKAGE.
HOLIDAY ORDERS PROCESSING TIME CAN BE WITHIN 5-7 BUSINESS DAYS.
Custom order for current Nirene Members are open anytime. If you are not a member, custom orders open periodically. Our First Custom order for nonmembers will begin Mid jan 2022
If at anytime you have an issue with item received , please notify us ASAP info@thenirenecollection.com for us to correct issue. If you are not satisfied with unit we do offer refunds. WE ONLY OFFER REFUND IF:
1. Unit/ hair extension has not been worn
2. Lace still needs to be attached
3. Unit/ extensions is in the same condition as originally sent
We do not offer refunds on ANY used item. If item, Unit or extensions has been altered in anyway we do not offer refunds but If you have purchased and after some time is not happy. Again send us your feedback to info@thenirenecollection.com and we will accommodate if its an issue on our end.
We do not do exchanges. Do to the high demand of our products, we cant do exchanges. If you have purchased an item and you no longer want it. Please refer to our returns/ Refund policy.
WITH PROPER MAINTENANCE UNITS WILL LAST AT LEAST 6-9 MONTHS BEOFRE NEEDING LACE MAINTENANCE AND THAT'S IF YOU ARE WEARING THE SAME UNIT CONSECUTIVELY. AS WE KNOW WITH LACE YOU HAVE TO BE DELICATE AND THE LIFE OF YOUR LACE DEPENDS ON THE CARE YOU TAKE OF YOUR UNITS. TO PRESERVE THE LACE ON YOUR UNITS FOR LONGER LONGEVITY WE HIGHLY SUGGEST HAVING MORE THAN ONE IN STYLING ROUTINE. WE ROUTINELY CHANGING OUT YOUR UNITS AND ROUTINELY WASHING AND CONDITIONING WITH OUR REVIVEME PRODUCTS CUSTOM UNITS WILL LAST YEARS.
OUR HIGH 7A QUALITY EFFORTLESS WAVE HAIR EXTENSIONS WILL LAST 1-2 YEARS WITH PROPER HAIR CARE MAINTENANCE.
YOU CAN DETERMINE YOUR CAP SIZE BY MEASURING THE CIRCUMFERENCE OF YOUR HEAD.
OUR CAP SIZES ONLY COME IN SMALL, MEDIUM, LARGE.
21"-21.5" SMALL
22"-22.5" MEDIUM
23"-23.5" LARGE
FOR ANY HIGH LIFT BLONDE YOU WILL HAVE TO KEEP HAIR MOISTURIZED. AFTER FOLLOWING A WASH AND CONDITION WITH OUR REVIVEME PRODUCTS WE SUGGEST DOING A DEEP CONDITION WITH SILICON MIX. ALLOWING HAIR TO SIT FOR 20 MINS BEFORE RINSING. USING ARGAN OIL WHILE STYLING WORKS WONDERS ON THE HIGH LIFT BLONDE UNITS.
WE SUGGEST ROUTINELY WASHING EVERY 2-3 WEEKS DEPENDING ON THE CONDITION OF THE HAIR AT THE MOMENT.
WITH BLONDE UNITS WE SUGGEST CONDITIONING ONCE A WEEK AND WASHING EVRY 2-3 WEEKS.
FOR THE DAY TO DAY PROTECTION OF YOUR NATURAL HAIR UNDER YOUR UNITS, WE HIGHLY SUGGEST OILING HAIR AND SCALP DAILY WITH AN OIL OF YOUR CHOICE TO KEEP HAIR MOISTURIZED AND OIL TO PREVENT DRYNESS AND BREAKAGE.